FAQ

Booking
How can I book a car?

You can book a car through our website, by phone, or by visiting our office in Paphos.

What documents are required to rent a car?

You will need a valid driver’s license, a passport or ID card, and a credit card.

Can I modify or cancel my reservation?

Yes, changes and cancellations can be made up to 24 hours before the vehicle pickup.

Is a deposit required?

Yes, but only if you don't take insurance cover.

Are there any age restrictions for car rentals?

The driver must be at least 25 years old and have a minimum of two years of driving experience.

Can I choose a specific car model?

We offer specific models based on availability.

Can someone else drive the rental car?

Only the renter can drive the vehicle, as their name is listed on the insurance. However, you can add additional drivers during the booking process for an extra fee.

Can I rent a car in Paphos and return it in another city?

Yes, but this may incur an additional charge.

How far in advance should I book a car?

We recommend booking at least one week in advance to ensure availability.

Do you offer long-term rentals?

Yes, we provide flexible solutions for long-term rentals. Contact us for more details.

What is included in the rental?

The rental includes a car with a full tank and customer support for various inquiries.

What is not included in the rental?

Fuel refills, parking fees, and toll roads are not included.

Pickup & Return
Where are your pickup and return locations in Paphos?

We have several convenient locations in Paphos. Please check our website for details.

Can I pick up the car after business hours?

Yes, after-hours pickup is available upon request.

What should I do if I’m late for pickup?

Please notify us of any delays to avoid cancellation of your booking.

How do I return the car?

Return the car to the agreed location and hand over the keys to our staff.

Is a return at Paphos Airport available?

Yes, airport returns are available.

How is the car inspected upon return?

Our team will check the vehicle for any damage and verify the fuel level.

Can someone else return the car on my behalf?

Only authorized drivers listed in the rental agreement can return the car.

Is there a grace period for returns?

There is a one-hour grace period. After that, additional fees apply.

Do you offer pickup and return services at hotels?

Yes, we provide convenient pickup and return services at most hotels in Paphos.

Is a one-way rental possible?

Yes, but a prior arrangement is required, and additional fees may apply.

Insurance
What insurance is included in the rental?

All vehicles are covered by third-party liability and comprehensive insurance (CASCO) with no restrictions.

Is roadside assistance included?

Yes, free 24/7 roadside assistance is included.

Can I reduce my deductible amount?

Yes, you can purchase a deductible waiver to reduce or eliminate your liability.

Does insurance cover off-road driving?

No, our insurance does not cover off-road driving.

What should I do in case of an accident?

Contact us immediately. We will assist you with the necessary actions and documentation.

Is theft protection included?

Yes, theft protection is included in our insurance packages.

Are personal belongings in the car covered by insurance?

No, personal belongings are not covered. We recommend securing your valuables.

Payment & Fees
What payment methods do you accept?

We accept major credit cards, debit cards, cash, and cryptocurrencies.

Can I pay with cryptocurrency?

Yes, the most popular method is Tether TRC20 (USDT).

When do I need to make the payment?

Payment is made either at the time of booking or when picking up the car at our office.

Are there any hidden fees?

No, we ensure full transparency of all charges, which are communicated in advance.

In what currency are fees charged?

All fees are charged in euros.

What is your fuel policy?

Cars are provided with a full tank and must be returned with a full tank, or refueling charges will apply.

Are road tolls covered by the lease?

No, toll fees are the renter’s responsibility.

Do you offer discounts for returning customers?

Yes, loyal customers are eligible for special discounts.

Is there an additional fee for GPS or child seats?

Yes, these are optional extras available for a small fee.

Can I pay with a foreign credit card?

Yes, international credit cards are accepted.

Are there penalties for early returns?

Early returns may be subject to a fee, depending on your rental agreement.

Additional Services
Do you provide GPS navigators?

Yes, GPS devices are available for an additional fee.

Are child seats available?

Yes, we offer child seats for different age groups at a small extra cost.

Can I rent a car with a driver?

Yes, chauffeur services can be arranged upon request.

Do you have cars with Wi-Fi?

Yes, some vehicles come with Wi-Fi. Please inquire when booking.

Do you offer a loyalty program or membership?

Yes, join our loyalty program to enjoy exclusive benefits.

Can I request roadside assistance during the rental period?

Yes, free 24/7 roadside assistance is available.

Do you have electric or hybrid vehicles in your fleet?

Yes, we offer eco-friendly car options. Please check availability.

Can you recommend travel routes in Cyprus?

Yes, our team is happy to provide travel tips and recommendations.

Can I extend my rental during the contract period?

Yes, contact us for an extension. Additional fees may apply.

Do you offer contactless services?

Yes, contactless pickup and return options are available upon request.

Get a free consultation on car selection and rental terms from an expert. Call +357 94 00 55 77
Or just get in touch with us the way that’s easiest for you